Complaint: They didn’t replace fender well cover after replacing blinker bulb and left rear cover unsecured. They left a black shoe print on carpet. They didn’t tighten lug nuts properly after tire rotation and I was missing a lug when I got home. They cracked some of the plastic off front bumper. They charged me twice for labor and parts and gave no explanation. They charged me for 2 engine air filters instead of 1. They didn’t give me the discount/s I was entitled to. They charged me for 2 services plus labor for something that is actually 1 service. They offered to come get my car and have it detailed and fix what they did but I declined because of the way my vehicle was initially treated. I filed a complaint with the BBB and their attitude abruptly changed! They lied to the BBB, accused me of lying about damages, etc and now insist they didn’t do anything wrong!
Tags: Auto Dealer Repairs, Auto Repair Service
Address: 4100 South Broadway Tyler, Texas United States