I have been lied to by wells Fargo dealer services continually. The first time was when my husband was injured on the job in August of 2011. I called about our medical coverage. Which they told me we didnu2019t qualify for so I asked if we are late on payments at what point do they affect my credit? My case manager (Suzan) said we can be one month behind but not more than one month or it will be reported to the credit agency. This was the first lie, at the beginning of this year I checked my credit score and I have 12 payments late on my credit. When I called them about this I was told sorry you were given wrong information. Then I found out this year in September that I had to have a radical hysterectomy for cancer I called them to see if I qualify for a deferment my case manager Jennifer said it sounded like I did I called back 3 more times and spoke to Jennifer, Erica, and the deferment department who said I qualified and to just call when I am back to work. SO I had my surgery and called 4 weeks later to be informed that they would not give me the deferment and that they wanted a payment immediately! I have talked to so many people and finally I got the manager Steve who said it doesnu2019t matter what the other people are telling me there is no way I will get a deferment and that he will try to work with me. Well long story short they are picking up my truck on Monday due to them not keeping their word and magically losing the recordings I am now 3 months behind due to medical issues. I have worked for 7 years to rebuild my credit and took it from 300 to 575 I have paid off 2 other vehicles before this one and had a great payment history with both. Thanks to these liars I have lost my truck and my credit because I wanted to save my life so I could be here for my child and husband!
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