The Hawaii Fudge Company — No product or refund

The Hawaii Fudge Company 7 reviews 7 minutes ago I was in Hawaii in April/May of 2018. My husband and I purchased a “Personalized Gift Box” package for $40.00 to have mailed back to our daughter in Wisconsin. It is now August of 2020 and we’ve tried numerous times to contact the company by phone. We got through once and we were promised that our shipment would be sent. It still hasn’t come. We then emailed the company and we were then assured yet again that we’d receive our purchase.I am emailing on behalf of my mother. I sent my parents to Hawaii in April of 2018 for a Christmas gift. They ordered fudge from your company to be sent here to Wisconsin as a gift for me, however, we have yet to receive it. My mom has emailed a couple of times but has gotten no response. When she makes phone calls to your company she gets nowhere. I am wondering if we are ever going to get the order she placed? It seems a little ridiculous to me that it is taking almost 2 years to get here. If you would like to call, my number is x*x-x*x-xxxx. I have cc’d my mother in this email as well so you may reply and it will go to both of us. (Just click reply all please) Thank you for your time.Response…- ALOHA! I am SO SORRY for the error. The right people at The Hawaii Fudge Company have this information and are copied here. They will reach out to you ASAP. We’ll make it right and get you a present for the trouble this has caused as a token of our appreciation for your continued support. Peace, Love, Fudge! Todd Senior Vice President Marketing, Sales & Licensing The Hawaii Fudge Company While I realize $40.00 doesn’t seem like much money to most, it is the principle of the matter that has me most bothered. My daughter was a full-time college student and working a full time job as well. She’s a fighter and a go getter!! I am truly saddened and bothered by the fact that we purchased something unique and special for her and she never received it. The special boxing had a certain meaning for our daughter, and I’m very disappointed and disheartened by the lack of follow through by the company. Two years later and not even a response has been received other than the email response in November of 2019. No follow calls/emails have been returned yet again. ???? And still no product or refund.

The Hawaii Fudge Company
819 Front Street
Lahaina, HI 96761
hawaiifudge.com
(808) 661-2726

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