Thomasville Furniture — Nothing but problems

The seams on the sofa cushions keep coming apart. The company alleges this is a fabric issue, and the warranty expires after a year. We sent this to Thomasville Furniture: In 2015 we purchased our first new furniture from Thomasville. We shopped extensively for a sofa and finally chose Thomasville: first because of the excellent company reputation, and second because of style. We put some money down and financed the rest of the purchase on a Synchrony card that we opened in the Thomasville Kennesaw store. A few months after we owned the sofas, we had the seams come apart on a cushion and contacted customer service. Thomasville sent a tech who came to our home and brought a replacement cushion. This spring we started noticing the seams coming apart on two other cushions (one of them both sides are tearing). Looks like not enough fabric was left when the seam was made. We kept a blanket over the seem to cover it up. We are respectfully requesting that you send us a replacement set or send a tech out to repair the existing cushions. I am enclosing all the documentation.

Thomasville Furniture
910 El Paseo de Saratoga
San Jose, CA 95130

NOTE: The content of this page is produced by third-party users. We don’t exercise control over the posted content. If you find it offensive, harmful, inaccurate or otherwise inappropriate, please click on the button below.

Share this cheater:

Leave a Reply

Your email address will not be published. Required fields are marked *

User Login

Not a member of Complains Board? Register now.

Forgot your password?

User Login

Not a member of Complains Board? Register now.


User Registration

Already a Complains Board member? Log in now.

Password must be at least 7 characters long.


If you or your attorney direct any threats towards ComplainsBoard or its owners of this site, then said post will promptly and permanently be placed on our ineligible for arbitration list and the post will be locked forever. Our arbitration removal process is simple and straightforward, some foolish individuals chose other methods in an attempt to get content removed from this site. All of their efforts have failed and all of their arbitration offerings are permanently revoked. These individuals and or their attorneys have stupidly made threats, filed complaints with Google, filed DMCA Takedowns, filed court orders, complained to our web host, demanded or attempted to take legal action against the owners of this site. We have ZERO tolerance for this conduct and you can be assured that any removal attempt will ultimately fail!
Also, we just signed up with a site called Free Speech site that publishes legal threats and we will be sending all the legal threats we receive to. We will add a link to them shortly. The threats are published and indexed by the person making the threats and by the lawyer or other idiot who has never read Section 230 of the CDA and still wants to bother us with frivolous legal claims. In other words, your threats will cause your name to appear in another site, it’s what some call backfire. Don’t be stupid, you won’t scare us.
If you see the flashing text an alert “Ineligible For Arbitration” on any individual pages or post, then you should know that there is a ZERO chance of the posted content ever being removed. This ultimately means that the content will remain on this site indefinitely and there will be no exceptions.